Isn't it great! Someone called you about your homes.
They saw an ad, heard about you from a friend or maybe they saw your name in the Yellow Pages or on the side of your truck. Whatever, they called.Having a prospect call is the best way to weed out the time wasters from the buyers. If the very first thing you try to do is get an appointment with them, you are doomed to wasting a lot of time and creating an atmosphere in your company that actually discourages making appointments.
Instead of jumping on this caller to come and see you, there is a step in between that should be added if you're not already doing it. Remember, a good and a bad first appointment both take about 2 hours. Four bad ones a day and guess what, you're out of time!
While you have them on the phone, you need to ask three simple questions. You don't have to actually quiz your prospect over the phone, but rather ask the questions in a conversational way. For some reason, people will tell you just about anything over the phone including family secrets. I remember one caller a couple of years ago that told me that her mother hated her and she was sick of her marriage. Wow! I'll bet I found out more about her in 3 minutes on the phone than I could have in a week of therapy. And I also found out that she was not qualified for a home, which was the ultimate goal.
The three questions are very simple, but very important.
- Do you own your land?
- Have you been to a bank or been qualified?
- And are you ready to build this year?
It doesn't matter in what order you ask them, just make sure you write down their answers. Here is my scoring system.
If they answer yes to all three questions, don't let them off the phone until you make an appointment and very soon. Get the coffee pot started, they are ready and eager to purchase a new home. It's yours to lose.
If they answer yes to two questions, they are good prospects and you should keep in touch with them and help them until they can answer the one question they missed. If its land, find them some; if its financing, call M&T or your local lender and if they are in no hurry, explain interest rates and how materials go up about 4-8% a year. Try not to make a sales appointment with them until they can answer all three questions. And who do you think they will call when it's time to make that appointment? Yup, you! The one that helped them.
If they can only answer one question with a yes, no matter which one, send them a new home packet and put them on your tickler list. They might be buying, but not right away. If they couldn't give you a "yes" to any question, send them a mini sales packet and a nice Thank You letter. They are not prepared to buy and will probably buy used on the spur of the moment. Always send the letter however, you never know who they will tell about how nice you were.
Of the four types of prospects, who would you like to work with?
If they simply walk in off the street, be prepared to talk with them for up to two hours and you'll probably know within the first three minutes if they are qualified to buy today.
Encouraging people to call is the best way to qualify.